403 received Nginx customer side - Incident details - Qovery - Status

403 received Nginx customer side

Resolved

Partial outage

Started about 2 years agoAugust 28, 2024Lasted about 3 hoursAugust 28, 20242:004:40 PMUTC

Affected

Qovery

Customer infratructure

Updates

Update
August 30, 2024 at 1:18 PMUTC
Update
August 30, 2024 at 1:18 PMUTC
Following a global cluster update triggered by our team, some configuration of the Nginx Ingress controller was wrongly modified on a subset of these clusters.
Our team identified the root cause of the problem and deployed a fix on all clusters.
The websites hosted on impacted clusters were unreachable during the outage.
You can find more information on this forum thread
We apologize for any inconvenience caused.
Resolved
August 28, 2024 at 4:40 PMUTC
Resolved
August 28, 2024 at 4:40 PMUTC
Our team has identified the root cause of this issue; however, further investigation is required, as the bug appears to have impacted configurations that should have remained unaffected. We are actively working to fully understand the scope and prevent any recurrence.
We apologize for any inconvenience caused and appreciate your patience as we work to investigate this matter promptly.
Identified
August 28, 2024 at 2:00 PMUTC
Identified
August 28, 2024 at 2:00 PMUTC
We want to inform you of a recent incident involving customers' Nginx configuration that affected some customers. Specifically, a conflicting setting was released that impacted customers with IP whitelists configured on their services, resulting in their requests being denied with an HTTP 403 error.
Investigation is in progress